Privacy policy
This Privacy Statement describes how Húsahótel ehf. ID No. 510703-2510, Norðurgata 2, 710 Seyðisfjörður (hereinafter referred to as “Hotel Aldan”, “company" or “we”), performs data processing, e.g. the collection, registration, storage and disclosure of personally identifiable information (hereinafter also referred to as “you”). The statement covers, in particular, the processing of personal data when individuals:
· book and stay in our hotel.
· sign up and attend events held by us.
· contact the company, whether by e-mail, phone or social media.
· visit our website, hotelaldan.is.
· sign up for our mailing list.
Hotel Aldan processes all personal information in accordance with current personal data protection legislation in effect in Iceland at any given time, as well as the relevant provisions contained in the EEA Agreement.
Definitions
For the purposes of this privacy policy:
· Company (referred to as either "the company", "we", "us" or "our" in this agreement) refers to Húsahótel ehf., Norðurgata 2, 710 Seyðisfjörður.
· Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
· Device means any device that can access the service, such as a computer, cellphone, or digital tablet.
· Personal data is any information that relates to an identified or identifiable individual.
· Service refers to the website.
· Service provider means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service, or to assist the company in analyzing how the service is used.
· Usage data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
· Website refers to Hótel Aldan, accessible from www.hotelaldan.is
· You means the individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Types of data collected
Personal data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Hotel Aldan focuses on handling only the personal information that is essential for the specific purpose for which it was collected. The hotel does not process personal data for purposes unrelated to the original intent unless the individual is informed and made aware of the authorization basis for such processing
Personally identifiable information may include, but is not limited to:
· Identification and communication details, such as name, identification number, address, nationality, email, and phone number.
· Financial details, including card or payment information.
· Marketing preferences.
· Information about your booking and stay, including booking number, room number, signature, and special requests related to diet, timing, and duration of stay.
· Technical data, like IP address.
· Digital cookies, such as internet behavior.
· Conversations conducted via social media.
Usage data
Usage data is collected automatically when using the service. Usage data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, the IP address of your mobile device, unique device identifiers, and other diagnostic data.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
Cookies
We use cookies and similar tracking technologies to track activity on our service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include::
Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies.
Web Beacons: Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These allow the company to, for example, count users who have visited those pages or opened an email, and to gather other related website statistics (such as recording the popularity of a particular section and verifying system and server integrity).
Cookies can be either persistent or session cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use both session and persistent cookies for the purposes outlined below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential for providing you with services available through the website and for enabling you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided, and we only use these cookies to deliver those services.
· Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the website.
Use of your personal data
The Company may use Personal Data for the following purposes:
· Managing Bookings and Guest Services: Handling reservations and ensuring a pleasant stay for hotel guests.
· Marketing and Analysis: Conducting marketing activities and analyzing performance.
· Property and Security Management: Overseeing property maintenance and security.
· Customer Relations: Addressing inquiries, complaints, and feedback from guests.
· Compliance: Meeting legal requirements and regulations for the company.
· Travel Arrangements: Coordinating and booking trips with designated recreation companies.
· Event Planning and Management: Organizing and overseeing events hosted at the hotel.
· Communication: Contacting you via email, phone, SMS, or other electronic methods, to provide updates or information related to functionalities, products, or services when necessary.
Hotel Aldan only discloses personal information to third parties as required by law or to a service provider, agent or contractor who is appointed by us to work a predetermined task. Under no circumstances do we sell personal information about you.
Retention of your personal data
The company will retain your personal data only for as long as necessary for the purposes outlined in this privacy policy. We will keep and use your personal data to the extent required to comply with our legal obligations (for example, if we need to retain your data to adhere to applicable laws), resolve disputes, and enforce our legal agreements and policies.
The company will also retain usage data for internal analysis purposes. Usage data is generally kept for a shorter period, unless it is used to enhance security or improve the functionality of our service, or if we are legally required to retain it for longer periods.
Transfer of your personal data
Your information, including personal data, is processed at the company's operating offices and in any other locations where the parties involved in the processing are situated. This means that your information may be transferred to and stored on computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.
The company will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy. No transfer of your personal data will occur to an organization or country unless adequate controls are in place to ensure the security of your data and other personal information.
Delete your personal data
Subject to the conditions that are discussed further in the applicable privacy laws, you are entitled to:
· Request Information: Obtain details about the personal information Hotel Aldan holds about you, including its origin and processing methods.
· Update Information: Update and correct your personal information as needed.
· Access and Transfer: Access your personal information and request it be sent to a third party.
· Automatic Decisions: Receive information about automatic decision-making, including the rationale and review process.
· Withdraw Consent: Withdraw your consent for Hotel Aldan to collect, record, process, or store your personal information based on that consent.
· Deletion Request: Ask Hotel Aldan to delete your personal information if there are no valid reasons or legal obligations to retain it.
· Object to Processing: Submit objections to limit or prevent the processing of your information.
Please note, however, that we may need to retain certain information if we have a legal obligation or lawful basis to do so.
If you want to exercise your rights, you can send a written inquiry to info@hotelaldan.is
Disclosure of your personal data
· Business Transactions
If the company is involved in a merger, acquisition, or asset sale, your personal data may be transferred.
· Law enforcement
Under certain circumstances, the company may be required to disclose your personal data if required by law or in response to valid requests from public authorities (e.g., a court or government agency)
Security of your personal data
The security of your personal data is important to us, but remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We want to make you aware that any personal information you share with us on social media platforms, like our Hotel Aldan Facebook and Instagram pages, is considered public and is not controlled by us. Since Hotel Aldan does not have control over this information, we cannot be held responsible for how it is used or shared by others.
If you prefer not to share this information with other users or social media platforms, please avoid posting on our social media sites. We also recommend reviewing the privacy policies of these platforms. Additionally, be aware that Facebook and Instagram may place cookies on your device for diagnostic purposes when you visit our pages.
Children's privacy
Our service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13, except as necessary for bookings and stays at our hotels. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us.
Links to other websites
Our service may include links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that party’s site. We strongly encourage you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Contact us
If you have any questions about this privacy policy or need more information regarding issues related to your personal information, you can contact us:
info@hotelaldan.is
Húsahótel ehf.
Norðurgata 2
710 Seyðisfjörður
ID No. 510703-2510
* The Hotel Aldan privacy statement is reviewed and updated as needed. The most recent update was on 29-07-2024.